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What we look for (Competencies)

Select our high performance behaviours below to learn about each of the competencies we are looking for.

Achieving excellence

For further details, please click on a heading below:

Enable and drive change Structures the task for themselves and others. Implements plans and ideas. Takes responsibility for all aspects of the situation even beyond ordinary boundaries – and for the success and failure of the group.

Continuous improvement Possesses high internal work standards and sets ambitious, risky and yet attainable goals. Wants and drives to do things better, to improve, to be more effective and efficient. Measures progress against set targets.

Customer focus The ability to focus on the customer mindset and to take actions to build customer value. Seeks at all times to understand their customers’ point of view, needs and requirements, whether internal or external.

Innovative thinking

For further details, please click on a heading below:

Information search Gathers many different kinds of information and uses a wide variety of sources to build a rich informational environment in preparation for decision making in the organisation.

Creating business solutions Builds frameworks or models or forms concepts, hypotheses or ideas on the basis of information. Becomes aware of patterns, trends and cause/effect relationships by linking disparate information.

Flexible thinking Identifies feasible alternatives or multiple options in planning and decision-making. Holds different options in focus simultaneously and evaluates their pros and cons.

Leading people

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Influence Uses a variety of methods (e.g. persuasive arguments, forming alliances and appealing to the interest of others) to gain support for ideas and strategies and values.

Building confidence States own "stand" or position on issues: unhesitatingly takes decisions when required and commits self and others (where appropriate) accordingly. Makes others feel confident in the future success of themselves and the organisation.

Communication Presents ideas clearly, with ease and interest so that the other person (or audience) understands what is being communicated. Uses symbols, non-verbal and visual aids effectively.

Engaging and developing others

For further details, please click on a heading below:

Building relationships Uses open and probing questions, summarises and paraphrases to understand the ideas, concepts and feelings of another. Can comprehend events, issues, problems, opportunities from the viewpoint of others.

Developing people Creates a positive climate in which others increase the accuracy of their own strengths and limitations. Provides coaching, training and developmental resources (where appropriate) to improve performance.

Teamwork Involves others and is able to build co-operative teams in which group members feel valued and empowered and have shared values.

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